FAQs

Do Ocean The Label offer a gift wrapping service?

All Ocean The Label items come with a complimentary gift box. Perfect for loved ones and a great treat for some self love.

What is Pre-Order

You can pre-order best sellers that are currently sold out on our site. The estimated delivery time frame for any pre-order item will be stated on the individual product page.

If your order contains any pre-order items, it will only be shipped out when the pre-order item is ready. So make sure to put a seperate order if there are any items you need urgently.

The item I like is sold out?

If the item you like is sold out, please contact us for upcoming availability as we are more than happy to help.

Can I modify my order after it has been placed?

Once an order is placed we are not able to alter, change or cancel it, apologies!

Product Care

We want you to be able to keep your Ocean The Label pieces for as long as possible. Here are a few quick recommendations for care.

We strongly recommend to keep your jewellery away from perspiration, perfume, highly acidic formula skincare and cosmetics. Avoid lotions and tanning products as the chemicals in these products can cause discolouration. All metals are delicate, so treat your piece with love and care. We recommend taking your pieces off while sleeping, swimming or undertaking any other sporting activities.

Allergies

Please note that Ocean The Label is not liable to compensate customers for any reactions that are caused by our jewellery. If you experience any reactions to our jewellery we recommend you consult your GP.

Privacy Policy

Privacy is important to us at Ocean The Label. All information collected is used by our team only, for the the purpose of processing your order. We will never give out or sell your information to a third party.

Payment

Payment is required via Credit Card or Paypal. The Loved Ones will not be responsible for any costs associated with bank fees or exchange rates. Payment details are private and are only held by the bank or institution processing the sale on our behalf.